Privacy Policy

We use your personal data to:

• Create and manage your account;
• Provide matching, messaging, and other core Platform features;
• Verify user identity and improve platform safety and gender balance;
• Personalize your experience and recommendations;
• Communicate with you, including service updates, safety notices, and (with consent, where required) marketing communications;
• Investigate and respond to reports of misconduct, abuse, or violations of our Terms of Service;
• Detect, prevent, and address fraud, security issues, and technical problems;
• Comply with legal obligations and respond to lawful requests from authorities;
• Conduct analytics and improve the Platform.

We do not use caste, horoscope, or religious information for matching, consistent with Praav's secular positioning, and we discourage collection of such data on user profiles.

Where applicable under the DPDP Act, we process your personal data on the basis of:

• Consent, which you provide at the time of registration and which you may withdraw at any time (subject to Section 8);
• Legitimate use, such as for safety, fraud prevention, and legal compliance, as permitted under the DPDP Act.

We do not sell your personal data. We may share your information with:

• Other users — certain profile information (photos, bio, age, city) is visible to other users as part of the core functioning of the Platform;
• Service providers — hosting, analytics, payment processing, customer support, and communication vendors, who are contractually bound to protect your data and use it only for the purposes we specify;
• Legal and regulatory authorities — where required by law, court order, or to protect the rights, property, or safety of Praav, our users, or the public;
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, enforce our agreements, and for safety purposes (e.g., retaining records related to reported misconduct even after account deletion). You may request earlier deletion as described in Section 8.

We use cookies and similar technologies to operate the Platform, remember your preferences, and analyze usage. You can control cookies through your browser settings; disabling cookies may affect certain features of the Platform.

We implement reasonable security practices and procedures, including encryption, access controls, and secure storage, to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you;
• Correct inaccurate or incomplete data;
• Withdraw consent to processing, where processing is based on consent (this may limit your ability to use certain features);
• Request erasure of your personal data and account, subject to our legal retention obligations;
• Nominate another individual to exercise your rights on your behalf in the event of death or incapacity, as provided under the DPDP Act;
• Grievance redressal — you may raise concerns about how your data is handled with our Grievance Officer (Section 11) before approaching the Data Protection Board of India.

To exercise these rights, contact us at connectmeatpraav@gmail.com.

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

Where your data is transferred to or processed by service providers located outside India, we take reasonable steps to ensure such transfers comply with applicable Indian law and that appropriate safeguards are in place.

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Praav is:

See our Grievance Redressal Policy for details on the complaint process and timelines.

We may update this Privacy Policy from time to time. Material changes will be notified via the Platform or email. The "Last Updated" date at the top reflects the most recent revision.

Praav LLP
Email: connectmeatpraav@gmail.com
Address: Mnagalathu (H), SN Puram PO, Pampady