Grievance Redressal Policy

In compliance with applicable Indian law, we have appointed a Grievance Officer to address complaints from users of the Platform.

You may file a grievance with the Grievance Officer regarding, among other things:

• Removal or blocking of content you believe was wrongly actioned;
• Content or user conduct on the Platform that you believe violates our Terms of Service or applicable law (e.g., harassment, impersonation, obscene content, fraud);
• Concerns about how your personal data has been collected, used, or shared;
• Any other complaint regarding the functioning of the Platform.

You may submit a grievance through any of the following channels:

When filing a grievance, please include:

1. Your registered name and the email/phone number associated with your Praav account;
2. A clear description of the issue, including relevant dates, usernames, or content links/screenshots;
3. The resolution you are seeking, if applicable.

In accordance with the IT Rules, 2021, we aim to meet the following timelines:

• Acknowledgement: Within 24 hours of receipt of the complaint.
• Resolution: Within 15 days of receipt of the complaint, except in cases involving complaints of content depicting a user in full or partial nudity, in a sexual act, or otherwise impersonating another person (including morphed images), which — where reported by the affected individual or their authorised representative — we aim to act on within 72 hours by removing or disabling access to such content.
• Where a matter requires further investigation or involves a third party, we will keep you informed of the expected timeline.

If you are not satisfied with the resolution provided by the Grievance Officer, or if you do not receive a response within the timelines above, you may:

• Request escalation by replying to the original grievance email marked "Escalation"; or
• Approach the appropriate consumer forum, data protection authority (including the Data Protection Board of India, once operational, for data-related grievances), or law enforcement authority as applicable under Indian law.

All grievances are handled confidentially. Information shared with the Grievance Officer will only be used for the purpose of investigating and resolving the complaint, and will not be disclosed to third parties except as necessary to resolve the issue or as required by law.

Praav reserves the right to take appropriate action, including disregarding the complaint, if a grievance is found to be false, frivolous, or made in bad faith.

Praav LLP
Grievance Officer: Aswin Vijayakumar
Email: aswinonbusiness@gmail.com
General: connectmeatpraav@gmail.com
Phone: +91 9188023925
Address: Mnagalathu (H), SN Puram PO, Pampady
Working Hours: Monday–Friday, 10:00 AM–6:00 PM IST