Grievance Policy

Praav Technologies Private Limited has appointed a Grievance Officer as required under Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023.

The Grievance Officer is available to address complaints regarding: content on the Platform, violations of these Terms or our Privacy Policy, data protection rights, account issues, and any other concern related to your use of Praav.

You may submit a grievance through any of the following channels:

When submitting a grievance by email, please include:

• Your registered email address or mobile number.
• A clear description of the issue.
• The profile ID, username, or URL of the content in question (if applicable).
• Screenshots or other evidence (if available).
• The specific relief or action you are seeking.

Timelines run from receipt of a complete grievance with sufficient information to investigate.

We will remove content or take action against an account when we determine, after review, that the content or conduct:

• Violates our Terms of Service.
• Constitutes unlawful content under Indian law, including content covered under Sections 67, 67A, 67B of the IT Act, 2000.
• Constitutes non-consensual intimate imagery (NCII) — we will remove such content within 24 hours.
• Involves impersonation of another real person.
• Has been flagged by a government authority or court order.

Where we remove content or take action against an account, we will notify the affected user of the reason, except where doing so would: (a) prejudice a legal investigation; (b) tip off a reported bad actor; or (c) be contrary to a government direction.

Requests relating to your personal data rights under the DPDP Act, 2023 — including access, correction, erasure, and consent withdrawal — may be directed to:

privacy@joinpraav.com

We will verify your identity before processing any such request. Identity verification is done by confirming the registered mobile number or email via OTP. We will not process requests from unverified sources.

Data erasure requests will result in permanent deletion of your account and all associated personal data within 30 days, except where retention is required by law (e.g. payment records retained for 7 years under tax law).

If you are dissatisfied with the resolution provided by the Grievance Officer, you may:

1. Internal appeal: Reply to the resolution email within 14 days, requesting escalation to senior management. We will review and respond within 15 days.
2. Data Protection Board: Once constituted under the DPDP Act, 2023, you may file an appeal with the Data Protection Board of India for data protection-related grievances.
3. Consumer Forum: For disputes relating to paid services, you may approach a consumer forum under the Consumer Protection Act, 2019.
4. Courts: You may approach courts of competent jurisdiction at Ernakulam, Kerala for legal remedies.

In addition to responding to user reports, we proactively monitor the Platform for:

• Profiles of suspected minors (accounts will be suspended pending age verification).
• Patterns of spam or scam behaviour.
• Repeated reports against the same user.

We publish a periodic transparency report summarising the number of grievances received, actions taken, and government orders received.

We will not retaliate against any user who files a good-faith grievance. If you believe you have faced retaliation for filing a complaint, please report it immediately to grievance@joinpraav.com.

Filing a false or malicious grievance to harm another user is a violation of our Terms of Service and may result in account suspension.